We do not perform dental procedures and are unable to make an impression of your teeth in person. You must purchase a do-it-yourself mold kit or have an impression created by a licensed dentist (according to Florida law). We will not be held responsible for loss or damage whatsoever caused resulting from you sending us your personal valuables. We will refund 100% of your grillz purchase, upon request, if the grillz have not been made and your order is less than 60 days old. No refunds will be given on completed grillz or if we have not received a good mold within 60 days of transaction. You are responsible for a good mold, if you do not make a good mold the grillz will not fit properly.